Refund & Return Policy

Return & Refund Policy

Last updated: [22-02-2026]

Thank you for shopping with us. We are committed to delivering high-quality projector screens and ensuring a smooth shopping experience. This Return & Refund Policy explains the conditions under which returns, replacements, and refunds are accepted for purchases made through our website.

Shipping details : Orders are typically delivered within 3–4 business days depending on location.

1. Return Eligibility

You may request a return or replacement if:

  • The product is damaged, defective, or received in a broken condition
  • The wrong product, size, or model was delivered
  • Essential parts or accessories are missing

To be eligible for a return:

  • The request must be raised within 48 hours of delivery
  • The product must be unused, uninstalled, and in original packaging
  • All accessories, manuals, and tags must be intact

2. Non-Returnable Situations

Returns will not be accepted in the following cases:

  • Damage caused due to improper installation or handling
  • Used, installed, or altered products
  • Minor variations in fabric texture, color tone, or size within acceptable manufacturing tolerance
  • Customized or made-to-order projector screens

3. Return Request Process

To initiate a return:

  1. Contact our support team with your order number and issue details
  2. Share clear unboxing video and product images as proof
  3. Our team will verify the request within 1–2 business days
  4. Approved returns will be scheduled for pickup or self-shipping instructions will be provided

4. Replacement Policy

  • Eligible damaged or defective products will be replaced at no extra cost
  • Replacement will be dispatched after the returned product passes quality inspection
  • If replacement stock is unavailable, a refund will be processed

5. Refund Policy

Refunds are processed in the following situations:

  • Replacement is not available
  • Order cancelled before dispatch
  • Return approved after inspection

Refund timeline:

  • Prepaid orders — refunded to original payment method within 5–7 business days
  • Cash on Delivery orders — refunded via bank transfer or wallet within 5–10 business days

Shipping and handling charges may be non-refundable unless the return is due to seller error.

6. Cancellation Policy

  • Orders can be cancelled before dispatch without any charges
  • Once shipped, cancellation will be treated under the return policy

7. Packaging & Unboxing Requirement

Customers are advised to record a proper unboxing video at the time of delivery. This helps in faster approval of damage, missing items, or wrong product claims.

8. Contact Support

For return or refund assistance, please contact:

Email: marketingmannat@gmail.com
Phone/WhatsApp: 8826023067